FAQ
WHAT IS SAPPHIRE BLISS?
SAPPHIRE BLISS is a premier lingerie brand passionately designed to help women look exquisite, while feeling great from the inside out.
WHERE IS SAPPHIRE BLISS MADE?
Our stunning collections are proudly designed and produced in New York.
WHEN AND HOW WILL I RECEIVE MY ORDER?
To show our appreciation, we offer FREE Standard Ground shipping on all domestic orders. Orders ship from our NYC warehouse in 1-3 business days. Please allow additional time for orders placed during major holidays.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Hawaii, Alaska, and international orders are shipped via DHL. We ship to selected international countries. It typically takes 7-14 business days once sent from our warehouse, but we do not guarantee this as we cannot foresee possible customs delays on the receiving country's end. Items shipped to countries outside of the US may be subject to taxes, customs duties, and fees levied by the destination country. The recipient of the shipment is the importer of record and responsible for the payment of these import fees. Please contact us with international shipping inquiries to see if we are able to ship to your desired location.
Please note: If you refuse a shipment from SAPPHIRE BLISS, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to SAPPHIRE BLISS. If the order is a gift, the cost of the item will still be included on the customs form. Customs authorities require us to declare the value.
HOW DO I TRACK MY ORDERS?
Once your order is shipped from our warehouse in New York City, you will be sent an email confirmation, which will include applicable tracking information.
You can track your orders by logging into your account. Click here to log in.
HOW DO I CARE FOR MY GARMENT?
Most of our products are recommended for dry clean or hand wash. Please see the DETAILS section under each product description for specific care information.
GENERAL SILK CARE & DRYING TIPS:
*Always separate your colors.
*Hang silk garments to dry. The silk garment will hold its shape.
*As with any fine fabric, never use direct sunlight to dry silk clothing. Doing so can damage the silk fiber and fade the color. Wet silk may yellow in direct sunlight or on a radiator.
*As with any fine fabric, don't use a wooden drying rack, as the dyes & finishes can leave stains.
If you have further questions about caring for our items, please contact us.
We will get back to you shortly.
DO YOU HAVE A MAILING LIST?
MAY I CREATE AN ACCOUNT?
Yes! Click here to create your account.
CAN I ORDER OUT OF STOCK ITEMS?
Most out of stock items can be reordered. Please contact us if you would like to order SOLD OUT items. We will get back to you as soon as possible.
ARE PROMOTIONS VALID ON DISCOUNTED ITEMS?
Promotions or coupon codes are not valid on discounted items unless specified.
WHAT IS SAPPHIRE BLISS' RETURN POLICY?
Click here for our return policy.
WHAT IS SAPPHIRE BLISS' PRIVACY POLICY?
Click here for our privacy policy.
WHAT ARE SAPPHIRE BLISS' TERMS OF SERVICE?
Click here for our terms of service.
I FORGOT MY PASSWORD, HOW DO I RESET OR CHANGE MY PASSWORD?
Click the customer login link at the top of the page and then click the "Forgot your password?" link under the password field.
DO YOU HAVE A CONTACT FOR THE PRESS AND MEDIA?
Yes, we love to hear from you. Please contact us at press@sapphirebliss.com
ARE YOU HIRING?
We'd love to hear from you. Please contact us at career@sapphirebliss.com to join our creative team.
